Helping States Handle the Surge: Weekly Unemployment Claim Chatbot

As the COVID-19 pandemic continues to impact the U.S. economy, millions of Americans have lost their jobs—overwhelming state unemployment systems and leaving citizens frustrated by long delays and website crashes. In response, Strategic Systems developed a Weekly Unemployment Claim Chatbot to help ease the burden on state agencies and ensure citizens can access the support they need, when they need it most.

The Challenge

Industries like hospitality, retail, travel, and entertainment have been among the hardest hit. With unemployment numbers spiking rapidly, many state websites have struggled to stay online. Government agencies are urging people to file claims online to reduce call center traffic, but outdated systems are buckling under the pressure.

The Solution: A Scalable, Cloud-Based Chatbot

Strategic Systems introduced the Weekly Claim Chatbot to help citizens easily submit continued weekly unemployment claims. The chatbot also answers common questions—reducing strain on phone lines and support staff. Built on the cloud, the solution automatically scales to handle high volumes of traffic, then scales down when demand drops—ensuring consistent, seamless performance.

Proven Results

This chatbot is another example of how Strategic Systems uses innovative technologies to support public sector partners during crises. It enables agencies to stay focused on priorities while delivering real, immediate benefits to the people they serve.

To learn more about how this solution can help your organization, contact us today.